Monthly Archives: February 2016

[Postponed] EA Café 29: Customer Experience Innovation by Service Design and the Value Add of Enterprise Architecture

Wednesday 23.03.2016, Oracle, Vilvoorde

Dear EA professional,
We invite you to the 29th EA Café where our colleagues from Crossroad will share their lessons learned on innovating customer experience through Service Design.

  • We start of with a general introduction about Design Thinking and Service Design to touch on the fundamental principles.
  • Next we make it real, when we dive into a Crossroad case to illustrate the entireservice design process.
  • Because service design is about doing and not talking we challenge you to make a simple Customer Journey and Service Blueprint.
  • We conclude with a small discussion about theadded value of the enterprise architect in making a redesigned service a reality.

Make sure to reserve your seat now!


  • 17.30 Doors
  • 18.00 Intro & Case study
  • 19.00 DIY exercise & facilitated discussion
  • 20.00 Networking event

We need your input: